Question 1

Do your buses and coaches have seatbelts?

Accepted Answer

Yes. Our coaches and double decker buses used for private and school hire are fitted with seatbelts and maintained to high safety standards. We will always confirm the exact vehicle and specification at the time of booking.

Question 2

What areas do you cover for bus hire and coach hire?

Accepted Answer

We provide bus hire and coach hire from Gravesend across Kent, Medway, Greater London, Central London and parts of Essex, including areas such as Rochester, Chatham, Gillingham, Strood, Maidstone, Dartford, Sevenoaks, Swanley, Orpington, Bexley and many surrounding locations.

Question 3

What types of journeys can we book a bus or coach for?

Accepted Answer

You can hire our buses and coaches for school trips, regular school contracts, airport transfers, corporate events, sports teams, church and social groups, weddings, day trips, theatre visits and UK tours. If you have a specific journey in mind, we will tailor the hire to your needs.

Question 4

How many passengers can your vehicles carry?

Accepted Answer

We operate a mixed fleet including midi coaches, full size coaches, double decker buses and open top buses. Depending on the vehicle, we can accommodate anything from small groups up to around 70–80 passengers on a single vehicle.

Question 5

Are your drivers DBS checked and experienced?

Accepted Answer

Yes. Our drivers are professional and experienced, and DBS checked where required. They are familiar with local routes across Kent, Medway, London and the surrounding areas.

Question 6

How far in advance should we book bus hire or coach hire?

Accepted Answer

We recommend booking as early as possible, especially for popular dates such as school terms, weekends and holidays. However, we will always do our best to help with last minute enquiries, subject to vehicle availability.

Question 7

Do you provide regular school or contract services?

Accepted Answer

Yes. We operate regular school services and contract work as well as one-off hires. Schools, colleges, clubs and organisations are welcome to contact us to discuss contract or recurring transport requirements.

Question 8

Do you provide coach hire and bus hire across London?

Accepted Answer

Yes. We provide coach hire and bus hire across Central London and Greater London, including Westminster, Camden, Islington, Southwark, Lambeth, Wandsworth, Lewisham, Greenwich, Croydon, Bromley, Sutton, Merton, Kingston upon Thames and surrounding boroughs.

Question 9

Can you help with coach and bus access and parking in Central London?

Accepted Answer

Yes. Our experienced London drivers know coach-friendly routes, set-down points and parking locations across Central London and the major London boroughs.

Question 10

Do your prices include London charges such as ULEZ or Congestion Charge?

Accepted Answer

Where applicable, our quotes can include any additional charges for travelling in Central London, such as ULEZ, LEZ or the Congestion Charge. We will explain these clearly when we provide your quote.

Question 11

Can you help with multiple pick-up points for our trip?

Accepted Answer

Yes. We regularly plan routes with several pick-up and drop-off points. Our team will help you plan the most efficient route for your school, business or private group.

Question 12

Do your vehicles have seat belts, air conditioning and other onboard facilities?

Accepted Answer

Yes. All passenger seats are fitted with seat belts and our modern fleet includes air conditioning, luggage space and PA systems, with USB charging and Wi-Fi available on selected vehicles. If you need specific facilities, please mention this when requesting your quote.

Question 13

Which airports do you provide transfers to and from?

Accepted Answer

We provide bus and coach transfers to and from all major London and UK airports, including Heathrow, Gatwick, Stansted, Luton and London City Airport, as well as regional airports on request.

Question 14

Can you handle large groups with luggage?

Accepted Answer

Yes. Our larger coaches and double-deckers have generous luggage capacity and are ideal for airport transfers, tours and group travel with suitcases and equipment.

Question 15

What happens if our flight is delayed?

Accepted Answer

We monitor flight information and adjust pick-up times where possible. As long as we are kept informed, you will not be charged extra for reasonable delays caused by the airline.

Question 16

Can we book both the outbound and return journey together?

Accepted Answer

Yes. Most customers book the outward and return journeys at the same time. For airport transfers, we track your return flight details so that your driver is ready when you land.

Question 17

How do I get a quote?

Accepted Answer

You can request a free, no-obligation quote through our Contact/Quote page or by calling 01474 329686. Just tell us your dates, pick-up point, destination, passenger numbers and any special requirements, and we will reply with a tailored price.

Question 18

Can we hire a double-decker bus for weddings and special events?

Accepted Answer

Yes. Our traditional and modern double-decker buses are very popular for weddings, proms, parties and special events. They provide high capacity, great views and a memorable experience for your guests.

Question 19

Are your double-decker buses suitable for school transport?

Accepted Answer

Yes. We regularly use double-decker buses on school contracts and educational trips. They are fitted with seatbelts and maintained to a high safety standard, giving schools a practical way to move larger groups.

Question 20

Can we request an open-top bus?

Accepted Answer

Subject to availability and route suitability, we can provide open-top buses for sightseeing, parades, celebrations and promotional events. Please mention that you require an open-top vehicle when you request your quote.

Question 21

Are there any route restrictions for double-decker or open-top buses?

Accepted Answer

Yes. Double-decker and open-top buses are subject to height and access restrictions. Our operations team will plan a safe, suitable route in advance, taking low bridges, narrow roads and local regulations into account.

Question 22

Do you offer decorations or branding on double-decker buses?

Accepted Answer

For certain hires, we can accommodate simple decorations such as ribbons or magnetic signs, provided they do not affect safety or the vehicle paintwork. For branded or promotional wraps, please contact us well in advance so we can discuss feasibility and any additional costs.

Question 23

What payment methods do you accept and when is payment due?

Accepted Answer

We accept a range of payment methods including bank transfer and most major cards. A deposit is usually required to secure your booking, with the balance due before the date of travel. Full payment terms will be confirmed on your quote and booking confirmation.

Question 24

What is the minimum hire time for a coach or bus?

Accepted Answer

Minimum hire times vary depending on the type of journey and distance involved, but most hires are based on a minimum number of hours or a return trip. Tell us what you need and we will advise the most cost-effective option.

Question 25

Do you provide risk assessments or documentation for schools and organisations?

Accepted Answer

Yes. We can provide copies of our insurance, operator licence details and other relevant documentation to support your risk assessment and safeguarding requirements. Please request this when you make your booking.

Question 26

What should we do if someone leaves property on the coach or bus?

Accepted Answer

If you think you have left something on one of our vehicles, please contact our office as soon as possible with details of the journey, date and item. We will check with the driver and our depot to see if it has been found.

Coach Hire Grays

Coach Hire Grays – Reliable, Affordable & Professional Travel Services

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✔ Modern, comfortable coaches

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✔ Flexible hire options

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✔ Competitive pricing with no hidden fees

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