These Terms & Conditions apply to bookings made with Brian Jones Bus & Coach Hire Ltd. By accepting a booking confirmation, paying a deposit or making payment towards a booking, the hirer agrees to these Terms & Conditions.
The following cancellation charges will apply based on the total hire charge:
28 days or more before travel: Deposit
21–28 days before travel: 25%
14–20 days before travel: 50%
8–13 days before travel: 75%
1–7 days before travel: 100%
Any additional costs already incurred by Brian Jones Bus & Coach Hire Ltd at the request of the hirer, including accommodation, meals, ferry bookings, admission tickets or other services, may also be charged together with any applicable administration costs.
Brian Jones Bus & Coach Hire Ltd will make every reasonable effort to provide the vehicle or vehicles booked.
However, we cannot be held responsible for failure to provide a vehicle where this is caused by circumstances beyond our reasonable control, including breakdown, accident, severe weather, road closures, traffic disruption or other unforeseen events.
Where reasonably possible, we will attempt to provide a replacement vehicle or suitable alternative.
Brian Jones Bus & Coach Hire Ltd will not be responsible for losses arising from delays, cancellations or disruption caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes or limits any liability which cannot legally be excluded under UK law.
The hirer is responsible for ensuring that the vehicle requested is suitable for the intended journey and passenger numbers.
Vehicle specifications can be supplied upon request and photographs may be available for certain vehicles.
Acceptance of the booking confirmation or payment towards the booking will be treated as acceptance of these Terms & Conditions.
In the event of an emergency relating to your booking, please contact:
01474 329686
Any complaint regarding our services should be submitted in writing as soon as reasonably possible and preferably within 14 days of the date of travel.
Please provide your booking details and as much information as possible so that the matter can be investigated.
Brian Jones Bus & Coach Hire Ltd will endeavour to provide a vehicle matching the specification agreed at the time of booking.
Where the exact vehicle becomes unavailable due to operational circumstances, breakdown or another unforeseen event, we reserve the right to provide a suitable alternative vehicle of a similar capacity or specification.
Payment must be made in accordance with the payment terms shown on the booking confirmation or invoice.
If payment is not received by the due date, Brian Jones Bus & Coach Hire Ltd reserves the right to cancel the booking unless agreed credit facilities are in place.
We also reserve the right to recover reasonable costs and interest associated with overdue commercial accounts where permitted by law.
Smoking and vaping are strictly prohibited on all vehicles operated by Brian Jones Bus & Coach Hire Ltd.
Alcohol may only be carried or consumed where this has been agreed in advance and where permitted by law.
Certain journeys to designated sporting events are subject to specific legal restrictions regarding alcohol.
Personal belongings and baggage are carried at the owner's risk.
Brian Jones Bus & Coach Hire Ltd cannot accept responsibility for loss, theft or damage to passengers' personal property unless caused by our negligence.
Passengers should ensure that all belongings are removed from the vehicle at the end of the journey.
Where Brian Jones Bus & Coach Hire Ltd arranges third-party services such as ferries, accommodation, meals, admission tickets, parking or other facilities, those services may be subject to the terms and conditions of the relevant supplier.
Brian Jones Bus & Coach Hire Ltd acts only as an intermediary in arranging such services unless otherwise stated.
Where a particular facility is advertised or requested, such as air conditioning, audio equipment, toilets, microphones or other equipment, every reasonable effort will be made to ensure it is available and working.
However, failure of an individual on-board facility will not normally constitute grounds for cancellation of the hire or a full refund.
We reserve the right to cancel a booking where we are prevented from operating due to circumstances beyond our reasonable control, including:
Severe weather
Road closures
Civil disturbance
Industrial action
Government restrictions
Mechanical failure where no suitable replacement can reasonably be provided
Any other force majeure event
Where we cancel a booking and cannot provide the agreed service, any refund due will be handled in accordance with the circumstances of the booking and applicable law.
The quotation is based on the route, timings, mileage and itinerary agreed at the time of booking.
Additional mileage, waiting time, additional stops or changes to the itinerary may result in additional charges.
Any requested changes should be agreed with Brian Jones Bus & Coach Hire Ltd as soon as possible.
Drivers cannot be expected to accept significant alterations to a booking without authorisation from the office.
The hirer is responsible for ensuring passengers are ready to board at the agreed departure times.
Drivers' working and driving hours are regulated by law.
The hirer must not request or cause a journey to be operated in a way that would require the driver to breach legal driving-hours, working-time or rest requirements.
Changes to an itinerary may therefore be refused where they could result in a legal breach.
Any additional driver or operational costs caused by changes to the agreed itinerary may be charged to the hirer.
Journey times and estimated arrival times are provided in good faith.
Brian Jones Bus & Coach Hire Ltd cannot guarantee journey times because they may be affected by:
Traffic congestion
Accidents
Road closures
Weather
Vehicle breakdown
Passenger delays
Events or demonstrations
Other circumstances outside our reasonable control
We will make reasonable efforts to minimise disruption, but we cannot accept liability for consequential losses resulting from unavoidable delays.
The driver is responsible for the safety of the vehicle and its passengers.
Passengers must follow reasonable instructions given by the driver or conductor.
The driver may refuse to carry, or may require the removal of, any passenger whose conduct is considered:
Dangerous
Abusive
Threatening
Unlawful
Likely to damage the vehicle
Likely to cause unreasonable disruption to other passengers or road users
The hirer will be responsible for the reasonable cost of repairing damage caused to the vehicle by members of their party.
Additional cleaning charges may also apply where excessive cleaning is required as a result of passenger behaviour.
Passengers travelling to or from certain designated sporting events may be subject to restrictions on carrying or consuming alcohol under the Sporting Events (Control of Alcohol etc.) Act 1985 and associated legislation.
Where such restrictions apply, alcohol must not be carried on the vehicle.
Passengers must comply with all instructions given by the driver and with any legal restrictions applying to the journey.
Where a particular vehicle legally or operationally requires a conductor, attendant or other responsible person, Brian Jones Bus & Coach Hire Ltd may provide one at an additional charge.
Where appropriate, a suitably responsible person nominated by the hirer may be permitted to perform this role, subject to prior agreement.
The instructions of the driver and any appointed conductor or attendant must be followed at all times.
The driver's decision concerning the safe operation of the vehicle is final.
The driver may alter, stop or terminate a journey where they reasonably believe continuing would:
Endanger passengers or other road users
Breach legal driving requirements
Cause damage to the vehicle
Involve unlawful passenger behaviour
Create an unacceptable safety risk
The legal passenger capacity of the vehicle will be determined by Brian Jones Bus & Coach Hire Ltd.
Passengers must not exceed the permitted seating or passenger capacity of the vehicle.
Where seatbelts are fitted, passengers are responsible for wearing them in accordance with applicable law.
Children and supervising adults remain responsible for complying with any relevant seatbelt requirements during the journey.
Passenger safety is our priority.
Passengers must:
Follow instructions from the driver or conductor
Remain seated where required
Keep aisles and emergency exits clear
Avoid behaviour that could distract the driver
Not interfere with doors, emergency equipment or vehicle controls
On double-decker vehicles, passengers should use particular care when using stairways.
Passengers must not move between decks while the vehicle is moving where instructed not to do so by the driver or conductor.
Unless specifically included in the quotation, the hirer may be responsible for additional charges such as:
Parking
Road tolls
Ferry charges
Congestion charges
Airport access or drop-off fees
Event parking charges
Overseas road charges
Where known in advance, these may be included in the quotation or invoice.
Where additional charges arise during or after the journey, they may be invoiced separately.
No banners, signs, decorations, adhesive materials or other items may be attached to a vehicle without prior permission from Brian Jones Bus & Coach Hire Ltd.
Where permission is granted, the hirer will be responsible for any damage caused by those items.
Any personalised signs, blinds or decorations supplied or ordered for a booking may be disposed of after 14 days unless collection or return has been agreed in advance.
The hirer is responsible for damage caused to a vehicle by passengers in their party where that damage results from deliberate, reckless or negligent behaviour.
The hirer may also be charged for excessive cleaning where a vehicle is left in an unreasonable condition.
Charges will reflect the reasonable cost of cleaning, repair or replacement.
Where necessary, Brian Jones Bus & Coach Hire Ltd may use another appropriately licensed and insured operator to fulfil all or part of a booking.
Where this occurs, reasonable efforts will be made to ensure that the replacement vehicle is suitable for the booking.
By accepting our booking confirmation, paying a deposit, making full or partial payment, or signing and returning any booking acceptance document, the hirer confirms that they have read and accepted these Terms & Conditions.
These Terms & Conditions are governed by the laws of England and Wales.
Any dispute arising from a booking will be subject to the jurisdiction of the courts of England and Wales.
Brian Jones Bus & Coach Hire Ltd
3 Canal Road
Gravesend
Kent
DA12 2RS
Telephone: 01474 329686
Email: info@brianjonescoaches.com
Last updated: September 2026
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